Returns and Refunds

Shipping

I am currently only able to offer shipping to customers within the UK. If you live outside the UK, unfortunately I am unable to offer shipping to you at this time. 

Orders are processed within 3 business days. Please be aware that orders placed after 12pm may not begin to be processed until the following business day. Orders may not be shipped on the weekends or holidays. Business days are Monday-Friday.

Shipping options are chosen at Checkout (where applicable). Where FREE postage is offered, UK orders are sent via Royal Mail Signed For 2nd Class for orders under £100 value, or Royal Mail Special Delivery for orders over £100, unless stated otherwise. Please note Royal Mail may experience delays occasionally and timescales are for guidance only.

You will receive a Shipping Confirmation email once your order has shipped which will contain any tracking number(s).

 

Cancellations and Returns

If you wish to cancel your order, please email unagalbraith.glass@outlook.com as soon as possible, with subject heading "CANCELLATION". In the body of the email please include your full name, order number and full address.

If the order has not yet been shipped I will cancel the order and refund you, minus any postage if applicable.

I cannot guarantee that I will be able to cancel your order, as your it might already have been shipped. If this is the case, I will notify you of this and once delivered, you can proceed with a return, details below.

I have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

For more information regarding shipping and returns, click here.